Return Policy

Hassle-Free Returns for a Smooth Shopping Experience

At Linova, we want you to be completely satisfied with your purchase. If you're not happy with your order, our hassle-free return policy makes it easy to return items and get a refund or exchange.

Return Eligibility

To be eligible for a return, please ensure that:

  • The item was purchased in the last 30 days.
  • The item is in its original packaging and condition, unworn or unused, with all tags attached.
  • You have the receipt or proof of purchase.

How to Return an Item

  1. Contact Us: Email our customer service team at returns@linovaa.com with your order number and the reason for your return.
  2. Receive Instructions: Our team will provide you with a Return Authorization (RA) number and instructions on how to send your item back to us.
  3. Ship the Item: Pack the item securely and include your RA number. Ship it to the address provided in the return instructions. Please use a trackable shipping method to ensure the package reaches us safely.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process a refund to your original method of payment. Please allow 5-10 business days for the refund to appear on your account.

Exchanges

If you would like to exchange an item for a different size, color, or style, please contact us at returns@linovaa.com. We will guide you through the exchange process and ensure you receive the correct item.

Return Shipping Costs

  • Defective or Incorrect Items: If the return is due to an error on our part (e.g., defective or incorrect item), we will cover the return shipping costs.
  • Other Returns: For all other returns, the customer is responsible for the return shipping costs.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers)
  • Custom or personalized items
  • Final sale or clearance items
  • Gift cards

Contact Us

If you have any questions about our return policy or need assistance with a return, please feel free to reach out to our customer service team.

Email: returns@linovaa.com
Business Hours: Monday - Friday: 9:00 AM - 6:00 PM (PST)

Thank you for shopping with Linova! We appreciate your business and are committed to ensuring your satisfaction.